Return & Shipping

Refund Policy:

• At Secret Story by Rafiya, customer satisfaction matters to us.
  
• Refunds or replacements are only applicable if you receive a wrong, damaged, or defective item.
• Claims must be reported within 48 hours of delivery with clear photos/videos.
• Sale or discounted items are non-refundable, unless damaged or incorrect.
• No refunds for change of mind or color variation due to screen/lighting.

For support, contact us with your order number and proof.

Shipping Policy :

• We deliver across Pakistan.
• Orders are processed within 1–2 working days.
• Delivery time:
  • Karachi: 2–3 working days
  • Other cities: 3–4 working days
• Delays may occur during sales or peak seasons.

Delivery Charges :

• Delivery charges are calculated and shown at checkout.
• Rs. 200 Delivery Charges
• Free delivery (if applicable) will be clearly mentioned on the website or product page